Facebook launches Marketplace, a friendlier Craigslist

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450 million people already visit “buy and sell” Groups on Facebook each month, and now the company is launching a whole tab in its app dedicated to peer-to-peer shipping.

Facebook Marketplace lets you browse a relevancy-sorted feed of things to buy from people who live nearby, and quickly list your own stuff for sale. Integration with Facebook Messenger lets you haggle or arrange a meet-up, and you know more about who you’re dealing with than on anonymous sites like Craigslist thanks to Facebook’s profiles.

Marketplace is launching today in the US, UK, Australia, and New Zealand on mobile, but could roll out globally and on the web if it’s popular. There’s an unfortunate lack of a two-way rating system which helps discourage scamming and bad behavior. There’s also no native checkout option for transactions beyond ad-hoc payment through Messenger, which is annoying but promotes in-person exchanges instead of fraud-laden shipping.

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While there’s no Pages allowed on Marketplace right now, Facebook could one day generate ad revenue if it let businesses or people buy News Feed ads or sponsored placement for what they’re selling. Facebook is betting big on Marketplace, considering its taking over a main spot in the navigation tab bar, replacing the Messenger shortcut in Facebook for iOS.

Social Selling

Facebook is on an unending quest to eat the internet, creating its own versions of every popular activity on the web to absorb their engagement and monetization potential. The more of the commerce experience it owns, the more it can earn indirectly through ads. It’s also working on a Shopping tab for buying from traditional retailers.

Facebook has been trying to win local commerce for almost a decade. In 2007 it first tried out a “Marketplace” for classified listings about things for sale, housing, jobs, and more. But Marketplace never gained massive traction and in 2009 Facebook transferred control to Oodle, the commerce platform powering it. It was shut down in 2014.

Then last year, Facebook took another swing, building a special “For Sale” post option to Groups, which almost a quarter of its 1.71 billion users now visit each month. In October 2015 Facebook began testing a “Local Market” feature that would evolve into the Marketplace launching today.

composer_usFacebook Marketplace has three main features:

  1. Browse To Buy – Marketplace opens to a filtered feed of items you can buy from your community. Thanks to tags people add to their listings and Facebook’s text analysis AI combined with what Pages you Like and stuff you browse on Marketplace, the listings you see are ranked based on relevancy. Pre-made Messages like “Is this item still available?” and What condition is this item in?” make negotiation simpler.
  2. Sell Your Stuff – Rather than having to set up a new profile, you can easily snap a photo of your item, add a description, set an asking price, and publish your listing.
  3. Search Your Surroundings – Along with browsing specific categories like Household or Electronics, you can also search for something specific and filter what you see by location, category, and price or through a map.

“We show you the most relevant items for you, even if you don’t know what you want” said one of Facebook’s team members about Marketplace.

Craigslist thrived in the US by being the lowest common commerce denominator. It was dead-simple, flexible, and launched long before many rivals. It has incredible inertia, with buyers and sellers both gravitating back to it because it aggregates the most supply and demand, despite its lack of features.

But recently, we’ve seen specialty sites succeed in unbundling certain Craigslist features. For example, reviews, calendars, and built-in payment helped Airbnb steal the short-term rentals marketplace from Craigslist. Seating charts and filtering options let StubHub steal ticket resales.


unbundling-haberNo one has been able to wrestle the home for peer-to-peer selling away from Craigslist, but Facebook might have the best chance for these three reasons.

Trust

marketplace_-message-the-seller-viewOn Craigslist you don’t know anything about the buyer or seller you’re meeting beyond what they say in their listing and your direct communication. But Facebook profiles tell you tons.

It’s tough for scammers with fake accounts to build up big numbers of friends, so if someone has plenty along with a filled-out profile, you can be pretty sure of who they are. That info or lack thereof could clue you in to whether you want to meet them in-person, which can be risky. Plus there’s more accountability and people behave better if they think you could give their name to the police, track them down at work, or shame them on social media.

The most sorely lacking feature in Marketplace is a way for buyers and sellers to rate each other and note things like that the item was in worse condition than listed, the seller tried to jack up the price last-minute, or that the buyer showed up late or flaked out.

Convenience

People usually only go to Craigslist when they want something specific. Yet we already spend around 50 minutes per day on Facebook, Messenger, and Instagram. Marketplace will be one tap away inside Facebook, rather than getting buried in the More tab like many features.

By building the Marketplace into where we already spend our time, it’s like setting up a farmer’s market in the center of town. Users might skim through Marketplace simply because they’re bored. And thanks to the popularity of Messenger, buyers and sellers can easily chat without phone numbers. A competing commerce platform still might have to rely on Facebook for communication.

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Thrill

Craigslist and many other p2p commerce platforms are too focused on cramming tons of text listings onto a page. Some were built for the web before everyone always had a camera handy so they’re not fun to browse. And without behavior and interest data, they don’t know what you like. Marketplace was built-mobile first on top of photos, and is relevancy-sorted to make browsing efficient and gratifying.

Those traits encourage random browsing. You could stumble on massive discounts because a seller just wants to be rid of something, which you’d never get from traditional retailers. That makes using Marketplace a bit like treasure hunting through flea markets or yard sales, where you can get excited about what you might discover.

marketplace-browse

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